Docs / Help
Contact and support
How to reach us, who answers, and what happens when your question needs a person.
Where to write
| Address | Use it for |
|---|---|
| support@chatniai.com | Help with the API, workspaces, site keys, the WordPress plugin, errors and limits. |
| hello@chatniai.com | General questions about News Intelligence. |
| advertise@chatniai.com | Sponsor cards on Ni Live News and Ni Live Election Monitor. The rate card is at chatniai.com/advertise. |
Who answers
Lucy, our AI assistant, reads every email sent to these addresses and replies by email. She uses these documents, so her answers match what you read here. If you ask her, she will tell you plainly that she is an AI.
When a person steps in
Lucy always replies to you first. She hands the conversation to a person on our team when it needs one: refunds and payment disagreements, legal or press requests, security or abuse reports, custom prices, account changes she cannot make, or when she still cannot help after two questions to you. When that happens her email tells you a team member will write to you personally, and she stops replying on that thread so you are not answered twice.
For advertisers
- AskEmail advertise@chatniai.com. Lucy sends the rate card.
- ChoosePick a package and a start date.
- PayAsk Lucy for our account details. Pay by bank transfer and send the receipt.
- ConfirmLucy lists your details and asks you to reply CONFIRM. Our team then approves the card and it goes live on your start date.
Please do not send
- Your API key (
pij_live_...) or any password. If you pasted a key by mistake, revoke it in your workspace and create a new one. - Card or bank login details. We only ever ask you to pay by transfer to the account we send you.